I use bottom in quotes on purpose. Too many “professionals” feel too self important to recognize the support staff that makes any organization truly run. It struck me in a fictional book I was listening to where every character had a name, except for a cameo by the custodian. The character had lines, and in his cameo performed a pivotal action. But the author didn’t take the time to even provide a name. Why is it that this character was nameless? Who are the "nameless" people in your organization? I bet many of them are just as critical to the success of your organization as some of your top executives, teachers, sales people, marketing, or accounting personnel. Find out who the custodian that won't let good enough be good enough. The IT guy that can get anything back on line, and teach others how to also. The administrative assistant that keeps everything organized and communicated, greeting customers in a way that makes them want to wait on hold. Touch base with the dep...
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